WORRY-FREE PURCHASE

14 Days - No Reason to Return/Exchange(buyer pays the return postage)
180 days - Warranty for Free Repairs
2 Days - Item shipped within 2 business days

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping We can provide the Prepaid package label for you. costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 8 business days).

If you need to return an item, please contact us by sales@topchasing.com. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Topchasing's warehouse in the UK, Spain and Germany, all product free shipping via DHL, DPD and Yodel ect. UK delivery time 2 to 6 business days. (The recent epidemic may cause delays in express delivery.)

1. Do you provide a monthly payment plan?
No, but we will support installment payment soon

2.How long does it take to deliver?
The United kingdom delivery time 2-6 business days. Due to Covid-19, our couriers are experiencing extremely high volumes and reduced staff that has caused delays within their network. We are working hard to ensure all orders arrive in a prompt and timely manner.

3.Cancelling Your Order
If you would like to cancel your order, please contact us immediately via our email address: support@iscooterofficial.co.uk. Please include your order number when contacting us.

4. What is the warranty with this product?
If your item is found to be faulty within 180 days, you have a 180 days manufacturer warranty from the date of purchase.

5. How long does it takes for my order to ship?
We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

6. What is your return policy?
If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 14 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.