SHIPPING POLICY – TopChasing

Affected by Covid-19, there will be some delay on the delivery.

We have 3 warhouses in whole Europe, 2 in UK and 1 in DE.

1.Shipping to United Kingdom

All products are Free Shipping and ship from Topchasing UK warehouse.

In United Kingdom We have two warehouse ,we send via DPD or DHL, DPD or DHL will text you on the day of delivery with a 1-hour time slot. Tracking information is provided via email on the day of dispatch,The delivery time is 2-3 working days .
Note :these areas in UK needs add 18 GBP. shipping to these zip codes:PO30-PO41, BT, AB31-AB38, AB41-AB56, EI (ZZ75), FK17-FK21, G83, HS1-HS9 , IM, IV, KA27-KA28, KW0-KW17, PA20-PA78, PH15-PH99, TR21-TR25, ZE, GY, JE.

2.Ship to Other Countries :

Germany, Belgium, Luxembourg, Slovakia, Czech Republic, Hungary, Austria, Netherlands, Denmark, France, United Kingdom, Ireland, Italy, Poland, Slovenia, Spain, Finland, Latvia, Lithuania, Sweden, Bulgaria, Estonia, Greece, Morocco, Portugal, Romania.

1)Ship from DE
To Germany, we send via DHL about 2-3working days and the shipping cost is free.

To other European countries except Germany, we send via DHL or DPD about 3-7 working days and will charge €19.99.

All the parcels will be given the tracking number by Email.

2)Ship from UK
We send via DHL or DPD about 3-7 working days and will charge €19.99.

2.Delivery Time :


Total Estimated Delivery Time
Shipping Method Processing Time Shipping Time Total Estimated Delivery Time Cost of Delivery
Ship by DPD or DHL to UK 1-2 Business Days 2-3 Business Days 3-5 Business Days Free Shipping
Ship by DHL to DE 1-2 Business Days 2-3 Business Days 3-5 Business Days Free Shipping
Ship by DHL or DPD to EU Countries 1-2 Business Days 3-7 Business Days 4-9 Business Days €19.99
  • 1. All orders before 2:00 PM (GMT+0),will be sent today , after 2:00 PM (GMT+0) will be sent next day.
  • 2. Normally order will be dispatched in 1-2 working day once the payment is confirmed, 4-8 days to arrive.
  • 3. Please know that if out of stock in UK, we will send from Germany via DHL . It will take about 4-8 working days to ship .
  • 4.It will take longer time to deliver international package to EU countries, please confirm with us about the delivery time in advance.

WORRY-FREE PURCHASE

14 Days - No Reason to Return/Exchange(buyer pays the return postage)
180 days - Warranty for Free Repairs
2 Days - Item shipped within 2 business days

We want you to be as happy as possible with your shopping experience. As a result, we have a customer-friendly returns policy. Any damage or faults you may find must be reported to the TopChasing team within 48 hours. If you find that you no longer want or need a particular product, we have a 14-day refund guarantee, ( Since receiving goods ) and 180 days repair service for consumers.

For more than 14 days, the customer needs to pay for after-sales repair postage and replacement postage by the consumer, within 60 days, we agree with the customer's refund, but the consumer needs to pay us some product depreciation fees.

Refunds and exchanges will be subject to the condition all products are returned to us. That is, unused and packaging intact, and in its original packaging. A full refund may not be given if the item is not able to be resold as new.

Notice

When you accept the goods from the courier check the item(s) if possible, to ensure there are no visible marks or damage, as you are signing that you have received it in perfect condition and that you are satisfied with it. If the goods are damaged or unsatisfactory please write the word 'unsatisfactory' on the delivery note.

If you cannot check the goods please write 'unchecked' on the delivery note. Retain all packaging when unboxing, for any return.

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