Ordering FAQ – TopChasing

How long does it take for my order to ship?
Our average order fulfillment time is 2 business days, UK and Germany delivery time 2-4 business days. other European countries deliver about 2 to 8 days. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order.


How do I track my order?
We may ship from the UK, Germany via DHL/DPD/Yodel. So you can query here:
https://www.17track.net/en
https://track.dhlparcel.co.uk/


What is your return policy?
14 day returns available on every product! Read details here.


What warranty is included?
A 180 days limited warranty is included with every Topchasing product. Click here to read the details of that warranty.

Can I park my scooter in the rain?
To answer your question, while the scooter is indeed water-resistant, we do not recommend parking it outside in the rain!


Do I need an App to start the scooter?
In most cases, Topchasing scooter with APP but doesn't require any applications to get the scooter going. You simply press the button under the display and enjoy!


Can I take my scooter Products on an airplane?
We recommend contacting your airline directly to inquire about flying with your scooter/hoverboard. With airline approval, devices can contain larger lithium ion batteries (101-160 watt hours per battery). Most of our scooters/hoverboards hold a bigger lithium ion battery than 160W, which you will not be able to fly with. You can find battery information on the underside of the scooter deck or hoverboard.

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